Description of warranty procedure
During Warranty Period
A. |
Instrument Training：We offer and conduct training for new customers who are unfamiliar with the operation of our instruments. |
B. |
Instrument Setup：We will assist you in setting up your new instrument. |
C. |
Technical Support：We provide consultative services including setup of instruments, applications advise, calibration procedures and more. |
D. |
Instrument Repair：We have a full service center capable of repairing your faulty instrument. |
E. |
Instrument Return Policy：When it is necessary to return an instrument for service, customers are required to repackage it properly and indicate the nature of problem. EXTECH recommends using the instrument’s original package. |
If an instrument fails during the warranty period, EXTECH is committed to respond within one working day of the receipt of a customer's claim. A professional service engineer will then be assigned to resolve each service case.
‧EXTECH provides a two-year warranty for each new instrument from the date of shipment.
‧Customers may also purchase an optional three-year warranty.
A. |
Any unauthorized modifications, tampering or repairs. |
B. |
Abnormal operation that does not comply with the range of instrument's specifications or published instructions. |
C. |
Instrument breakdown due to human error or natural disasters such as earthquake, flood, fire or riot. |
D. |
Replacement of genuine parts or accessories not recommended by EXTECH. |
E. |
The instrument is broken for not using any genuine parts or accessories as recommended by Extech. |
Out of Warranty Period
A. |
Technical Support：We provide consultative services including setup of instruments, applications advise, calibration procedures and more. |
B. |
Instrument Repair：We have a full service center capable of repairing your faulty instrument. |
C. |
Instrument Return Policy：When it is necessary to return an instrument for service, customers are required to repackage it properly and indicate the nature of problem. EXTECH recommends using the instrument’s original package. |
D. |
Warranty Repair：EXTECH will fix an instrument free of charge if it breakdown within 3 months of repair at our factory. |
Customer support department of Extech will respond to customers within one working day after receipt of instrument's breakdown claim by customers while a professional service engineer will be assigned in resolving this service case.
EXTECH may charge for repair service according to the actual condition of the instrument.